TerriB's profile



3.1K Messages

Wednesday, August 16th, 2023 5:49 PM

voice mail answering when I am not on the landline

We have an answering machine on our Xfinity landline phone and the 'back up' Xfinity voice mail  is only supposed to  activate after 4 rings if I am on the phone and don't respond to call waiting. Lately I am getting voicemail notification when I am not on the phone and its always from one particular  company offering loan stuff . This keeps happening. How can this be when the Xfinity voice mail never activated before if I was not on the phone? Its bugging me ands yes I get 'regular' landline answering machine messages when I am not on the phone other than this particular call. Seems to me if I am not on the phone the 'regular' answering machine should be taking the call and not Xfinity voice mail.

Accepted Solution

Official Employee


1.2K Messages

4 months ago

Hello there @TerriB!  Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns.  As always, we are so glad to hear from you and want to assist in getting things squared away for you.  So that we can get started on this, please feel free to shoot us a private message with your full name and service address.  That way we can access your account and take a look at things.  


To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

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