Unable to receive incoming calls

When someone calls my home phone. The phone rings, I answer and no one is on the other end. When I tried to call my home phone it rang and when I answered the phone the call went to voicemail. I have restarted my modem but it didn't fix the issue. Apparently the issue has been going on for sometime but I just found out recently.

Responses

U

user_tp1zrw

3 Messages

22 days ago

Apparently when I upgraded my modem I plugged the phone into the wrong phone jack in the back of the modem. Saw another post with the same issue.

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XfinityOrlandoM

Official Employee

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2.1K Messages

@user_tp1zrw

Thanks for reaching out to us I know how important it is to be able to use your xfinity voice line, did you plug the phone Jack into the right port now and is it working as it should be?

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20 days ago

0

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user_nirft4

Visitor

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1 Message

3 days ago

same thing happening to me. How did you fix it?

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XfinityJeniece

Official Employee

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3.1K Messages

Hey there, user_nirft4 thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting your services. Have you tried any troubleshooting steps already?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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18 hours ago

0

Home Phone Features

user_tp1zrw

Unable to receive incoming calls

user_tp1zrw

XfinityOrlandoM

user_nirft4

XfinityJeniece

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