1 Message

Fri, Jun 3, 2022 2:29 PM

Text messages

How can I receive text messages 

Official Employee


262 Messages


@user_3c0a67 Hello and thank you for reaching over our Xfinity Community Forum. I hope your Sunday and weekend are going great so far. I would be more than happy to assist you in getting to the bottom of this, no problem at all! Just to confirm, are you trying to see how you can receive text messages on your Xfinity landline phone at home, or are you asking how you can receive text messages on an Xfinity Mobile cell phone?




3.1K Messages

@XfinityChristopher​ I need to chime in here. Have had Xfinity Mobile since it started. Just got new Moto One 5G Ace phones a couple of months ago and not receiving all SMS text messages. When we test between our two  phones it works but I am not getting text messages from others that I used to get regularly. One if from my hairdresser reminding me of appts. When she sends it the second or third time I get it but wondered if there is an Xfinity texting problem?

Official Employee


345 Messages

Good morning, @TerriB . I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at https://comca.st/39SDas1 where an Xfinity Mobile expert is available 24/7?

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5.1K Messages


You need to type in "Xfinity Support" to start the chat.   It may take a few minutes for a response.  Fewer people work the weekends.

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