anonymous13231321123's profile

Regular Visitor

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22 Messages

Sun, Jul 31, 2022 8:39 PM

Spam Calls & Robo Callers

I get spam calls and robo callers all the time and this has been happening for many years. Always harassing me and demanding money. I can only block 25 phone numbers at a time, it's not enough. What can comcast do to fix this?

Official Employee

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266 Messages

13 d ago

Thanks for letting us know about this, @anonymous13231321123. We don't want to be overwhelmed by countless spam callers either. You're in the right place for help. To clarify, is this for your residential home phone, or is this on a mobile phone? If it's your home phone, have you tried Nomorobo?

 

Regular Visitor

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22 Messages

@XfinityJoshuaE​ it's home phone. No, I haven't tried nomorobo. I don't want to sign up for addons because they aren't guaranteed to stop unwanted calls and the phone rings anyway when an unwanted caller dials my number which is a disturbance. You're going to need to provide me the person's name that keeps calling me and changing their number over and over.

Official Employee

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210 Messages

We would highly recommend Nomorobo for this instance, and you can even remove the feature if it does not help! It has reduced the number of calls that I have been receiving and has been great so far! You can also sign up for the Do-Not-Call list online at https://www.xfinity.com/support/articles/what-is-the-national-do-not-call-registry which is a national list. 

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Regular Visitor

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22 Messages

I'm already on the do not call list. Like I already mentioned you are going to need to find the person who is harassing me with police as this is unacceptable in its current state.

Official Employee

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3.3K Messages

Unfortunately spam calls are a reality that just about every number will experience. We do have options to help reduce the number of unwanted calls though. Aside from using nomorobo, you can also visit https://xfinityspamfeedback.com/xfinity/ to report any reoccurring spam numbers you may be seeing.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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