anonymous13231321123's profile

Regular Visitor

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22 Messages

Sunday, July 31st, 2022 8:39 PM

Closed

Spam Calls & Robo Callers

I get spam calls and robo callers all the time and this has been happening for many years. Always harassing me and demanding money. I can only block 25 phone numbers at a time, it's not enough. What can comcast do to fix this?

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Problem Solver

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567 Messages

3 years ago

Thanks for letting us know about this, @anonymous13231321123. We don't want to be overwhelmed by countless spam callers either. You're in the right place for help. To clarify, is this for your residential home phone, or is this on a mobile phone? If it's your home phone, have you tried Nomorobo?

 

Regular Visitor

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22 Messages

@XfinityJoshuaE​ it's home phone. No, I haven't tried nomorobo. I don't want to sign up for addons because they aren't guaranteed to stop unwanted calls and the phone rings anyway when an unwanted caller dials my number which is a disturbance. You're going to need to provide me the person's name that keeps calling me and changing their number over and over.

New Problem Solver

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452 Messages

We would highly recommend Nomorobo for this instance, and you can even remove the feature if it does not help! It has reduced the number of calls that I have been receiving and has been great so far! You can also sign up for the Do-Not-Call list online at https://www.xfinity.com/support/articles/what-is-the-national-do-not-call-registry which is a national list. 

I no longer work for Comcast.

Regular Visitor

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22 Messages

I'm already on the do not call list. Like I already mentioned you are going to need to find the person who is harassing me with police as this is unacceptable in its current state.

Gold Problem Solver

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3.4K Messages

Unfortunately spam calls are a reality that just about every number will experience. We do have options to help reduce the number of unwanted calls though. Aside from using nomorobo, you can also visit https://xfinityspamfeedback.com/xfinity/ to report any reoccurring spam numbers you may be seeing.

I no longer work for Comcast.

Visitor

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4 Messages

3 years ago

Yesterday I got 30 Robo Calls and today they are starting again ! Can Xfinity do anything about this ?

Also now when I delete robo call on my handset it is clearing all the good names and numbers what is going on ?

Problem Solver

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493 Messages

Greetings, @user_5758bc. Thank you for reaching out to us in regard to this issue. I see where some of my colleagues have outlined a few steps above on how to reduce the number of Robo Calls you get throughout the day. There are a number of options starting from using NomoRobo to signing up on the Do-Not-Call list. With that said, this link will give you step-by-step instructions on how to set up the NomoRobo feature and this link will take you to the Do-Not-Call list. Please let me know if you run into any issues with the links I've provided. 

I no longer work for Comcast

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