Thank you for reaching out on our community forums @keneaise! This sounds like the Voicemail feature may have been removed or de‑provisioned, which can happen after an account change, service update, or feature reset.
As an Immediate step you can try now: Please try dialing *99 from your Xfinity line and follow the prompts. If you receive a message that says, "You must do your initial setup from your home phone. Please hang up and dial from your home phone," you may have per line blocking enabled for your service. To correct this, dial *82, then your 10-digit Xfinity Voice number and continue setting up your voicemail as normal.
For reference, the official support article on Xfinity Voice voicemail setup and access is here.
XfinityAldrik
Official Employee
•
2.5K Messages
18 hours ago
Thank you for reaching out on our community forums @keneaise! This sounds like the Voicemail feature may have been removed or de‑provisioned, which can happen after an account change, service update, or feature reset.
As an Immediate step you can try now:
Please try dialing *99 from your Xfinity line and follow the prompts. If you receive a message that says, "You must do your initial setup from your home phone. Please hang up and dial from your home phone," you may have per line blocking enabled for your service. To correct this, dial *82, then your 10-digit Xfinity Voice number and continue setting up your voicemail as normal.
For reference, the official support article on Xfinity Voice voicemail setup and access is here.
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