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user_afd1ce
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Monday, January 23rd, 2023 4:56 PM

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Receiving 'This mailbox is currently unavailable' when attempting to access voicemail

When attempting to access voicemail box from my home phone, I am receiving a message saying 'This mailbox is currently unavailable'.  When attempting to review voicemails through the Xfinity app, I am receiving the below message.  

Can support please help?

Thank you

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1 year ago

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XfinityEricB

Official Employee

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1.7K Messages

2 years ago

Hello @user_afd1ce, and thank you for reaching out to us today for help with your voicemail concern. You have come to the right place for assistance! 

Can you send us a private message with your full name, name of account holder (if different), and service address?

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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user_c5ae16

Visitor

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5 Messages

2 years ago

I have the same issue/question.  Thank you for responding. 
I tried following the instructions below, but was told to post here instead.

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XfinityNico

Official Employee

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553 Messages

Hello @user_c5ae16, thanks for reaching out for help on our forums as well. Have you already set up voicemail directly on your phone line first? Here are the instructions just in case: https://www.xfinity.com/support/articles/setting-up-voicemail 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_c5ae16

Visitor

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5 Messages

@XfinityNico​ Yes, I've tried doing an initial setup. It merely says "Voicemail currently unavailable" and disconnects when dialing *99. There are no recorded prompts.
Thanks for further assistance.. 

2 years ago

XfinityAnthonyT

Official Employee

 • 

1K Messages

Hmm, we definitely want to get this figured out for you. Please send a DM to XFINITY SUPPORT with your name and address for me. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_c5ae16

Visitor

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5 Messages

@XfinityAnthonyT​ How do I go about doing this, please?  Thank you. 

2 years ago

0

XfinityPeterH

Official Employee

 • 

1.5K Messages

Sorry we left out the how to send us a message in our last response. Here are the steps:

(Full credit to @BruceW for this excellent explanation!) 


"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:


 • Click "Sign In" if necessary


 • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging


 • Click the "New message" (pencil and paper) icon


 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there


 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list


 •  - An "Xfinity Support" graphic replaces the "To:" line


 • Type your message in the text area near the bottom of the window


 • Press Enter to send it


See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_990649

Visitor

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1 Message

2 years ago

@user_c5ae16​ were they able to fix the problem? I'm now having that issue. I can only call to listen to my voice mail because the app pre-installed on my phone as the voice mail inbox has never functioned properly. I get messages, but weeks later and after several refreshes. The app is currently giving me an error message, "Something went very wrong. Please restart your phone. Error 9999." I did. Nothing changed. 

But now I can't even call. Jw if it's worth it to go through the hassle of talking to them or not. Getting ahold of someone through xfinity is a nightmare sometimes, their voice recognition software sucks. 

1

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XfinityVianney

Official Employee

 • 

1.7K Messages

Hi, @user_990649. Thank you for reaching out. I see you are having similar issues with your Voicemail, and you are now having trouble calling as well. In addition, the app on your phone is not working as expected. In your case, is this for your landline or your Xfinity Mobile service?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3c71fc

Visitor

 • 

1 Message

1 year ago

user_3c71fc I'm having the same problem. Voicemail is not accessible.

1

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XfinityBenjaminM

Official Employee

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1.6K Messages

@user_3c71fc Hello! Please send us a Private Message with your full name and address so that we can look into this for you. Here are some steps on how you can send us a PM in case you need them:

 

Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

 

We look forward to hearing from you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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