dbuccola's profile



1 Message

Wed, Jun 30, 2021 7:42 PM


RE: Caller ID Not Working...

I am having the same issue! The caller's ID will not show up on the tv screen! It worked fine until I updated the router box, Not much use having the Xfinity phone if the caller ID doesn't work!  It doesn't look like anyone is getting any solutions to the problem. If they can't get it fixed then they should offer a refund on the service. 

This post was created from this comment on different post

Official Employee


429 Messages

5 m ago

Hello @dbuccola and thank you! I really appreciate you being a member of the Comcast Family! Please send a private message with your name and service address by clicking on the chat icon so I can further assist with the TV's caller ID. Here are the steps:

• Click "Sign In" if necessary

• Click the "Peer to peer chat" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support” in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message



3 Messages

2 m ago

Hi XfinityThomasC,

i have the same problem (ALL calls coming through are labeled as “Private Caller” even though many are from friends who don’t block their caller ID). Even when I call my number from my cell phone (which is not set to block my ID) I get the message “private caller”!

I have “chatted” with xFinity Support as well as been on live phone calls with technicians.

I am told “it will be resolved after 24-48 hours” but nothing happens.

is there no other solution to this problem than to change phone/internet provider?


Official Employee


271 Messages

Hey there, happy to help you out, but since this is an old thread you will need to create your own new thread for this topic, per our guidelines. Thank you for understanding!

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