# Pound Sign not showing on my Phone Screen Connected to Xfinity Modem ?

@XfinityPeterH​  

No I haven't.. I thought problem was on Xfinity side as twice our Xfinity went offline for the day, And my Landline phone that has worked for many years when this happened, now does not have a dial tone when Xfinity is out. I have home phone on my Xfinity.  My Landline just started going offline when losing Xinity/wi-fi.  For about 20 years, my landline would stay on if Xfinity, wi-fi went out. The trouble with pressing the #/pound sign on my phone but showing as upside down a's started close in time with my Landline problems.  Is my Landline phone supposed to work in connection with my wi-fi or my internet or on its own?

Thank you for any advice on my Landline and upside down a's in place of #/pound problem.

BlueJeans07 it sounds like this could be a phone issue, which is separate, but I would reset your modem and phone. Power them both off for a few minutes and turn them back on. Also, make sure your phone is connected directly to the back of the modem and not a phone outlet on the wall. If the phone is still not working after this try another phone if possible. 

this started a few days after Xfinity had an outage, maybe that caused it, but how to fix it.  I did try another phone and that one also did not show the # sign on the phone screen,, just an Upside down a every time I hit the # button on the phone. each phone I tried was plugged into the back of the modem...  I tried the top left and the top right .. still the same upside down a's.... I purchased a new land line phone... but it doesn't have a screen.....   but the cordless does and still upside down a's...  I really need to be able to have the pound sign show on the screen -  cannot verify info using my phone, so can't verify when they tell me to tap # to contnue.
Jean