northalabama's profile

Frequent Visitor

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15 Messages

Tue, Apr 20, 2021 6:07 PM

Closed

Nomorobo Stopped Working When Connect App Disappeared

When the Connect App & Voice2Go were discontinued last night, Nomorobo stopped working. 

I've deleted my Xfinity Voice number from the Nomorobo site and re-added it multiple times, and have deleted Nomorobo from Advanced Call Forwarding and re-added it multiple times, but when I test my line, Nomorobo fails.

When I call Xfinity Tech Support, they have no clue what I'm talking about, or how to help, though I was able to open a ticket with Advanced tech support, and I've sent an email to Nomorobo support.

Anyone else?

5hl

Contributor

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26 Messages

Hace 1 año

I have a similar problem, although I'm pretty sure Nomorobo stopped working well before Comcast turned off both those apps as 95% of the calls I've received in the past 3 months have been spam calls. 

I logged into my Nomorobo account today to test the status of my registered phone number, and what do you know, it's disabled.  I then tried to re-enable Advanced Call Forwarding in my Xfinity account and I'm no longer able to make changes with error message "Sorry!  We're unable to process this request. Please Try again".  Called Support and they have zero clue but instead tell me to use *60 to block each call after I receive it.  I challenge support and ask him if *60 has a limit of 25 numbers and after some fumbling around, he admits to the limit.   Twenty-five blocked numbers isn't enough to last a month!

At least you're able to access Advanced Call Forwarding; which Support eventually concedes to saying that there's a known issue with accessing Advanced Call Forwarding that will be resolved in 24-48 hours and that he'll call be back to confirm it's working.  

Verified callers doesn't seem to be working either and I suspect that blocking Nomorobo is leading towards selling an addon that will basically peform the same function but for a monthly price.   

Take for example this call I received today, the first call was at 12:59PM from [V]Anonymous, duration 0s.  The same number calls back (time stamp is still 12:59PM) but the Caller ID now says [V]JONI JEN, duration 0s.  

Same thing yesterday, first call from Caller ID [V]Anonymous, duration 0s and blocked because I had Anonymous caller blocking enabled.  Second call immediately after with the Caller ID of KAISER PERMANEN, not verified, I answered it and it was a pre-recorded voice telling me that I owed the IRS money.  

How is a caller "Verified" if spammers can have two separate Caller IDs with the same phone number?

(edited)

Frequent Visitor

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15 Messages

Hey, @5hl , sorry to hear you're having so many issues with spoofed spammers.  I've run into the "Sorry!" error once myself, but they were able to get it resolved quickly.

As far as the [V], I had an unusually aggressive robocaller yesterday, calling me 60+ times between 1:23 am and 2:12 pm (!), and 2 of the calls showed the [V}, while the others didn't - go figure.  It's a new system, so I'm giving them a chance to work out the kinks, but, you're right, that doesn't make much sense.

Keep me posted on your troubles if you don't mind, I'm curious if you'll get things smoothed out soon, and good luck!

Frequent Visitor

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15 Messages

Hace 1 año

UPDATE:  It appears Nomorobo is active and blocking robocalls, but the test call from nomorobo.com still fails.  Two robocallers were blocked after I opened my ticket with Xfinity advanced tech support, and when they called me at home, I made them aware.  They said they would still follow through until a resolution with the failing test calls is found.  🤞

Nomorobo support wasn't nearly as helpful, their tech support sent an email saying "It's working, have a nice day" without any answer or help as to why the test calls are still failing, even while robocalls are being blocked.  I replied asking again, we'll see if they respond.  🙄

5hl

Contributor

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26 Messages

Hace 1 año

Ten days now, Advanced Call Forwarding still doesn't work, no call back from Support who said they would contact me in 24-48 hours to confirm it's working again.  

XfinityAbbie

Official Employee

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956 Messages

@5hl It is unfortunate to hear you are still having issues with call forwarding. I would like to help in any way I can. Can you please reach out through private message (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

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3 Messages

I am having the same problem accessing the Advanced Call Forwarding to add the NoMoRobo # in. The phone CSR did not understand the difference between Call forwarding and advanced call forwarding.

Is this something you can help me with? There is no place to add the up to 5 phone #'s in advanced call forwarding.

On the NoMoRobo site it says this in regards to Comcast.

To get this fixed, you are going to need to contact Comcast. Specifically ask for their Advanced Technical Support, and explain to them that the Advanced Call Forward feature for your line isn't working properly. Ask them to manually reset the entire feature. They should be able to do this for you. 

Official Employee

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768 Messages

Hey there, @taymail, thanks for reaching out through Xfinity Forums regarding the issues with your Xfinity Call forwarding feature! We would be happy to help with getting this resolved for you and taking a deep look into the issue. We can also get a ticket submitted for our Advance Support Team if needed! We have your back!

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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12 Messages

Hace 7 m

it took upwards of two weeks in my last attempt to resolve the same issue. Now, though, the calls have resumed and the same issue is being encountered.

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