Contributor
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35 Messages
No Caller ID on TV after modem swap,
After Netgear C7100V cable modem was installed Caller ID stopped appearing on the TV. I checked the settings in the small satellite cable box and it shows Caller ID is enabled. There was some difficulty in the setup of the voice service after the modem swap where I needed to contact support and they performed the voice setup. Could there be a setup step that was missed? The C7100V is supposed to be compatible with Xfinity voice...
Thank you.
MikeB39A
Problem Solver
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639 Messages
10 days ago
Try going to your cable box and try these steps:
1. Using the remote, press the Xfinity button.
2. Highlight Settings (the gear icon) and press OK.
3. Highlight Preferences and press OK.
4. Highlight Notifications and press OK.
5. Make sure Xfinity Voice is turned “ON”
Hope that helps.
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XfinityBradM
Official Employee
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871 Messages
9 days ago
Hey there, @user_4667vr. Our team can dive into your issue with no Caller ID showing on your cable box after you've checked all of the appropriate settings from your end. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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