Tuesday, November 14th, 2023 8:09 PM

I want to get rid of my 90 yr old mother’s voice messaging-help

This is really frustrating, I have spent WAY too much time trying to either extend the rings to maximum so her home “visual” answering machine picks up prior to her Comcast / Xfinity-She does not use the voicemail and has not for years.  How do we ( she and I) cancel this off of her acct?  It is making problems for her receiving calls.  Please help us.  I have done my best to figure this out but there is no option on the Xfinity site.  All suggestions via forum, do not work because the options stated are not available.

Thank you


Official Employee


1.5K Messages

19 days ago


user_mgxyul Hi there! Our awesome team can help you remove the voicemail feature. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!


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