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user_11d4de
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Visitor

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2 Messages

Friday, September 20th, 2024 11:05 AM

How can I recognize numbers that are been blocked

Caller from England to one of my Land Lines receives a message from my phone saying "this phone cannot receive calls from this number" or something to that effect.There is no bell ring on my phone either. So I may be missing some calls.

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2 months ago

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XfinityEmilyB

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1.7K Messages

2 months ago

@user_11d4de Welcome to our community forum! Thank you for making a post so we can help you find information about your Xfinity home phone service. We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution :).

Do you have any Anonymous Call Rejection rules set up to restrict international calls? You can read more about the feature here.

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user_11d4de

Visitor

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2 Messages

No, I did not.

Now there is another problem, apparently o probably preexisting the  International calling problem.

I have an existing Xfinity Mobile cell - When I call that same # [the Landline] from the cell, it rings once and it discontinues. Probably treats it as a Robo Call.

So there are two problems.

[i]  The Int'l call that is rejected at point 0

[ii] Local cell phone calls, not proceeding to completion by enabling picj up.

Thanks!

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2 months ago

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XfinityDena

Official Employee

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2.5K Messages

Thank you for that information @user_11d4de I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

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2 months ago

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