Contributor
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20 Messages
Home Voicemail
Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail
Contributor
•
20 Messages
Voicemail is hijacking all my calls not letting it go to my answering machine. App says I do not have option to change it; cannot change number of rings. How do I turn off voicemail
XfinityBenjaminM
Official Employee
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3.2K Messages
28 days ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_524d04
Visitor
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1 Message
1 day ago
Not sure how this occurred but Xfinity has taken over my voicemail so my home phone landline does not ring and calls are going straight to voicemail. I did not request any changes to my landline or request voicemail service via Xfinity. I thought it might be the phone itself and purchased new phones but that is NOT the issue. This has been happening for several weeks. I've missed several VERY important calls because my phone is not ringing at home and callers are not able to record a message on my home phone which I would be able to hear and pick up, but its going to Xfinity online.
How utterly ridiculous that I would have to find my voicemail messages from my landline in my Xfinity account!!!
I've spent hours online in my account trying to make it stop and numerous lengthy calls to Xfinity support explaining over and over what the issue is and they have no idea what to do. Their solution is to send a tech but not immediately, it's scheduled for next week! Can we disable Xfinity voicemail so I can have my home phone ring like it's supposed to and record messages?
(edited)
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