Home Phone Number Changed

Internet service & home phone connection installed 10/24/2025. Next day realized no calls on home phone so I checked & found out home phone number had been changed WITHOUT MY PERMISSION. I have to have my old phone number back as this is the only reason for my land line. What can I do to have this changed back ASAP?

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XfinityEricB

Official Employee

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2.7K Messages

18 days ago

user_6p8i43 Thanks for reaching out to us for help with your home phone number concern. We always start service with a number provided so it can be ported from the other carrier. Did you put in the port request with them or us to have it ported from another carrier?

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user_6p8i43

Visitor

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4 Messages

I didn't know to do that. I never heard of porting until I lost my number. Shouldn't the agent who took my service order have told me?

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17 days ago

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XfinityFrank

Official Employee

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1.8K Messages

@user_6p8i43, usually if an order is being placed, we would ask if you're bringing your number over from a different provider or if you would like a number from us. I'm sorry if that did not happen. If you would still like the number for use with XFINITY Voice, you would need to make sure that number is active with your old provider. Once that is established, you would initiate a port with us. You can find out more about this process here : https://www.xfinity.com/support/articles/local-number-portability and we can certainly answer any questions you may have.

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17 days ago

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user_6p8i43

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4 Messages

The number was unable to be ported, so Tech gave us a new number.

told me to wait 24 hours then restart gateway & the number would be active. But the number is not working. What do I do now?

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9 days ago

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XfinityVictor

Official Employee

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1.8K Messages

user_6p8i43 Do you have a dial tone?

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7 days ago

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user_6p8i43

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4 Messages

Yes. Can call out but incoming calls get message "cannot be completed as dialed". What do I do?

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7 days ago

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user_6p8i43

Home Phone Number Changed

XfinityEricB

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XfinityFrank

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XfinityVictor

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