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Fri, May 27, 2022 4:28 PM

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Home Phone Caller ID ... Every call is coming through as "Private Caller"

Every call is coming through as "Private Caller" in the TV through the Cable Box and on the phone.  Called support 4 or 5 times and always say the problem should be fixed within 48 hours and it doesn't  get fixed.  See this same issue all over the forum.  Why does this keep happening to people and why is it such a hassle to resolve?

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4 m ago

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User_sdf4654

Visitor

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2 Messages

4 m ago

A tech actually just resolved this.  She said something about have to add codes that took away caller ID block.  I don't quite follow, but hopefully that helps someone else having the same problem.  This was escalated after responding "N" to a text message asking if my problem had been resolved.  If you are looking to escalate your issue that may be a fast way to do so.

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XfinityDevin

Official Employee

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731 Messages

@User_sdf4654

Thank you so much for reaching out and posting the resolution to this issue with letting us know that the rate codes were not correct for this feature.

 

If you need any support in the future, please create a new post with as much detail as possible 😊. Have a great rest of your day!

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 m ago

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