Home calls ringing on mobile phone

I have the opposite problem. When my cell phone rings, it causes my xfinity home phone to ring...and it rings with my cell phone's ring tone. So weird.

Sorry.  It still doesn't work.

Finally, I hope, after spending hours over many days on the phone with Xfinity, my simultaneous ring issue (fingers crossed) has been solved.  Issue was twice before escalated to agents who were unable to take care of the problem, and who just kept telling me it should not be happening since advanced call forwarding was turned off.  Today the agent I reached was very upfront and honest in stating that this is an ongoing issue and can only be solved through an update to my modem which can only be done through an upper level representative. For all the $$ we all pay Xfinity/Comcast each month they should be able to resolve what seems to be a significant issue and to inform all of their customer service staff about it and what is needed to get it resolved when a customer calls.  Ignorance is not bliss, not when customers are upset, unhappy and ready to cancel their services. 

Did you happen to get the name of the rep who knew how to fix this issue?  You can bet your rear-end no one will know what you are talking about if you call re this problem.  They'll just tell you what a "valued customer" you are and tell you to unplug your modem.   

Totally agree with you. I have the same issue and used their troubleshooting help link also useless waste of time. Will attempt to call the tech support next, crossing my fingers!

KevinM1,

What kind of home phone do you have?  Does it happen to be a newer Panasonic?

If it is make sure that your home phone does not have " link to cell" active.  If it does and your cell phone is linked to the home phone your home phone will ring and sound like your cell phone when you get a cell call.

Thanks! I accidentally came across the solution to this particular problem by fooling around with our home phone. 🙂