RPA25's profile

New Poster

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5 Messages

Fri, Feb 28, 2020 9:00 AM

Home calls ringing on mobile phone

I am a Comcast/xfinity Triple-Play customer.......TV/Internet/Phone.  My mobile phone account is with AT&T.  Whenever I receive an incoming call on my home LAN line, my cell phone also rings.  The call is not being forwarded.......it is just ringing on both lines.  Why?  How do I eliminate this?  The only way I have been able to stop this is to delete the xfinity connect app from my cell phone.  Thanks.

Responses

edelbeb

Regular Contributor

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172 Messages

9 m ago

I spoke to soon. The problem returned.

New Poster

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2 Messages

9 m ago

I have the same problem which started on June 26.  After multiple conversations with many agents for several hours I was told that is the way  it is supposed to work.  So now I can't call home from my cell phone when Advanced Call forwarding is enabled.  When I try to call home it rings once and goes to my cell phone voicemail asking for password...same as if I dialed my own number on the cell phone to check my voicemail.  It is a mystery how it worked well for years and suddenly stopped.    I'll try the voice2go setup and see what happens.

New Poster

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5 Messages

9 m ago

I've called comcast two times re this issue.  The first call was a waste of time.  My neighbor's dog knew more than the rep I spoke to.  The second time I actually was transferred to next level......what ever that is.  Clueless.  Had absolutely no idea what to try.  It is remarkable to me that a communications company the size of Comcast/xfinity cannot answere questions about its own services.  And they want me to transfer my home security to them!  I won't be able to get out of my own house.  

edelbeb

Regular Contributor

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172 Messages

9 m ago

I finally spoke to someone at advanced service who seemed to know something. He said that xfinity made a network-wide change that removed the ability to call your home phone from the number to which the home phone forwards the call. He wasn’t sure why the change was made. Possibly because they could not understand why anyone would call their home phone from their mobile phone. He said that several others had complained since the change was made and that he would bring up the matter at the next meeting. So, keep letting xfinity know you are unhappy and maybe we will see an improvement eventually.

Frequent Visitor

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18 Messages

9 m ago

Edelbeb, I wonder if it would help if those with Twitter accounts complained on Twitter. That might get them to reconsider. I doubt anything less would be effective.

Frequent Visitor

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18 Messages

9 m ago

One possible work-around, which is annoying, is to go to the Xfinity Connect on your cell phone. From the "menu" (three lines--on the top left on my S8), select Settings, Call Preferences/Call Forwarding, deselect your cell number. Make the call. Repeat process to turn forwarding back on. 

Frequent Visitor

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18 Messages

9 m ago

What you say about making the change makes some sense. This change occurred when there were nationwide outages--two or three days in my neighborhood. My guess is that that change affected the entire system as a result. They are "full of it." Why would you have long-term forwarding to a number you never use to call home?? You could just set the number of rings to one or set it to a simple "ping" if you didn't want all calls to ring. Unelss there is a serious logistical problem, they are brain-dead!!

 

Also, I spent a year trying to fix the text messaging problem on my Xfinity phone. At the end of that year, Xfinity discontinued that feature "because their customers didn't want messaging going to their phone. "  There wasn't a "work-around"?

 

Whatever the reason, it appears to be on purpose and it really aggravates me!!! 

edelbeb

Regular Contributor

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172 Messages

9 m ago

Useful if you remember to do that before entering your call and using hands-free dialing. That is, not very useful.

Regular Visitor

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2 Messages

8 m ago

I am having the same issue, but I can call my home number from my cell phone and viceversa. the only value i can see is I don't have to set call forwarding.

New Poster

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2 Messages

8 m ago

My simultaneous ring feature started to work correctly yesterday.  I am now able to call home from the cell phones that are set for advanced call forwarding.  Since June 26 the cell phone would go directly to voice mail when I tried to call the main home number.  Now it works the way it did before.  I don't know why this happened but I hope it continues to work.

philipj

Contributor

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47 Messages

8 m ago

This feature worked great for a long time.  Recently we have been having all sorts of issues including all incoming calls ringing once on the land line and then forwarding to the cell phone set as the simultaneous ring.  Issues seem to come an go.  A possible solution seems to work if you use the xifinity connect app.   In the advanced call settings menu there is a selection "xfinity connect mobile app" listed with the home phone number listed next to it.   I checked that box and deleted my cell phone number from the list.  When a call comes into the land line it rings on my cell phone via the xfinity connect app and clearly shows that it is a call coming into the land line.  The only downside to this might be that it will use your cell data if you answer the call since it is not on the cell phone voice call network.  Please give some feedback if you try this.

edelbeb

Regular Contributor

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172 Messages

8 m ago

Yes!! Mine’s working correctly again. Knowing xfinity, however, they will probably “fix” it later so it works incorrectly.
philipj

Contributor

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47 Messages

8 m ago

Mine is working now with the simultaneous cell phone ring as it did before.  Hopefully incoming calls go through ok.  So far so good.  Let's see what tomorrow brings!

Regular Visitor

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2 Messages

8 m ago

This may help some with this issue. I left Xfinity's Triple play to investigate some of the streaming technology. I experienced some good and some bad. In the one month I was gone Xfinity caught up to their streaming technology. I decided to come back to their Triple Play.  After a couple of weeks with issue I decided to call Tech Support. Discussing my issue with Tech Support I was escalated to a higher level of support. Damien tried a couple of things without success. I explained to him about leaving and coming back to Triple Play. At this point he knew what to do. He deleted my phone account which cleaned everything out and reinstalled my phone account. That did the trick. We tested everything and now my cell phone does not ring when my home rings. I can activate call forwarding via *72 and releasing it Via *73. I hope this helps.

Regular Visitor

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2 Messages

7 m ago

Same problem, but when I got to Level 3 I was told they know about this problem.  They are trying to figure out what was changed this spring that caused the problem.  Several months later still have the problem.

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