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user_m1nfq9
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Thursday, August 29th, 2024 6:34 PM

Disable/Disconnect Voicemail Completely

We would like to have our voicemail option completely disabled/disconnected from our home landline, i.e., so that this option does not exist in our account and the phone continues to ring indefinitely until the caller hangs up.

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Updated 

1 month ago

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XfinityKrista

Official Employee

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1.5K Messages

4 months ago

Hello @user_m1nfq9, thank you for taking the time to reach out on social media. 

You've reached the right department, and I'd be happy to help with making changes to your voicemail.

 

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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user_moussa

2 Messages

1 month ago

I don't see a "Direct Message" icon.   Has the site design changed since the post above?   Please let me know how to initiate a direct message to support.

3

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XfinityJeniece

Official Employee

 • 

2.6K Messages

Hey there, user_moussa, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you on this platform. How can we help with your account?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_moussa

2 Messages

My mother has an answering machine and we don't want it to switch to voicemail.   We'd like to disable the voice mail.

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1 month ago

0

XfinityBenny

Official Employee

 • 

698 Messages

@user_moussa Hello and good evening. Thanks for adding to the thread. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
 

Here's the detailed steps to direct message us:
 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

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