New Poster
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35 Messages
Change outbound Caller I’d Xfinity voice
Can someone help me figure out how to Change my xfinity voice outbound caller ID if I call someone from my landline it comes up to them as C <edit>? And not my name which is D<edit> I have had the landline Since august 2020
Edit: Removed Personal Information
XfinityBrie
Administrator
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671 Messages
4 years ago
Hi there, @dkinley11. We can assist with changing the name on your Caller ID and Directory Listing. We'll ask that you send us a peer to peer communication with your name, account holder name (if different), service address, and your Voice Security Pin (otherwise known as your CPNI pin). View or Change Your Xfinity Voice Security PIN
To send a peer-to-peer communication:
1. Click "Sign In" if necessary
2. Click the "Peer to peer chat" icon or https://comca.st/3ykUm0M
3. Click the "New message" (pencil and paper) icon
4. The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
5. Type your message in the text area near the bottom of the window
6. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.
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