fearlessvoicee's profile

New Poster

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34 Messages

Monday, May 17th, 2021 12:52 AM

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Change outbound Caller I’d Xfinity voice

Can someone help me figure out how to Change my xfinity voice outbound caller ID if I call someone from my landline it comes up to them as C <edit>? And not my name which is D<edit> I have had the landline Since august 2020

Edit: Removed Personal Information

Administrator

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662 Messages

3 years ago

Hi there, @dkinley11. We can assist with changing the name on your Caller ID and Directory Listing. We'll ask that you send us a peer to peer communication with your name, account holder name (if different), service address, and your Voice Security Pin (otherwise known as your CPNI pin). View or Change Your Xfinity Voice Security PIN

 

To send a peer-to-peer communication:

 

1.  Click "Sign In" if necessary
2. Click the "Peer to peer chat" icon or https://comca.st/3ykUm0M
3.   Click the "New message" (pencil and paper) icon
4.   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
   - An "Xfinity Support" graphic replaces the "To:" line.
5.   Type your message in the text area near the bottom of the window
6.   Press Enter to send it. An official employee, such as myself or whoever is first available, will respond.

(edited)

New Poster

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34 Messages

@ComcastBrie

messaged you guys sorry for the delay

Problem Solver

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828 Messages

Thank you for reaching out to us in Comcast Business Forums. I would be happy to help you. Could you please send me a peer to peer chat with your full name and the address of your account. You can do this by clicking the "Chat" icon, then click the pad/pen icon, and then Xfinity Support. Thank you for your time.

I no longer work for Comcast.

New Poster

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34 Messages

I sent a message but I am residential customer

Problem Solver

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828 Messages

Thank you for responding back @dkinley11. Sorry for the confusion on my part. You are correct, in that you reached out to us in our residential forums. It looks like the message sent with your information was sent as a public post that we had to edit out for your security. You are in the right place and I can help you, but for your security, could you please send me a peer to peer chat with your information as outlined above. I am sorry for this inconvenience, and I definitely appreciate your time and understanding. 

I no longer work for Comcast.

New Poster

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34 Messages

I sent it already to you in messages

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