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user_021c02
1st Topic

Visitor

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2 Messages

Thursday, October 30th, 2025

change number of rings before going to VM

Xfinity Support says:  To change the number of rings before voicemail answers:

  1. Sign in to Xfinity Voice Settings using your Xfinity ID and password.
  2. Click on Call Forwarding and then scroll to Advanced Call Forwarding.
  3. Click the drop down under Rings to select the number of rings before voicemail.

BUT, there is no "Rings" section, therefore, no "drop-down" from which to select the number of rings.

HELP, please.

Question

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Updated 

6 hours ago

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XfinityPeterH

Official Employee

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2.4K Messages

6 hours ago

@user_021c02 Happy to take a look at your account and see if we can manually adjust the rings for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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