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user_629d83
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Visitor

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3 Messages

Wednesday, October 13th, 2021 1:13 AM

Closed

Cannot set up voicemail

I am trying to set up voicemail on my home phone as I just switched over to Xfinity. She I dial *99 or my home phone number it just says voicemail has not been set up. Good bye.  What do I need to do?  Thank you.  

Question

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Updated 

3 years ago

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CCMichelle

Problem Solver

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788 Messages

3 years ago

Thanks for taking the time to reach out to us regarding your voicemail service issues. I am so sorry to hear that you are running into this error when attempting to set up the voicemail service. This link will provide you with a walkthrough to help guide you on setting up the voicemail for the first time. Please let me know if the error persists after attempting these steps. https://comca.st/3lG6XXX

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skippyanne

New Poster

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4 Messages

3 years ago

I used to have the voice mail set up, but mysteriously has vanished.  Tried setting it up again with *99 didn't work nor with the phone number, but all I get is this message, "Voicemail is not enabled for this number, Goodbye." Can you please help?  Search the forum and only came up with closed conversation of this problem, with no fix reported.

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CCHeather

Problem Solver

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1.1K Messages

@skippyanne

Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

3 years ago

Mrsal18

Visitor

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2 Messages

Did you get this issue resolved?  I have had the same problem for three months. I have made 7 calls and it has been "escalated" to the repair team over 5 times. I have not had any voicemail service and no one ever checks back to see if it is working. I have invested at least 8 hours of my time making calls to try to resolve the issue. NOTHING is ever done.  I am beyond frustrated with xfinity over this issue. 

3 years ago

XfinitySheila

Official Employee

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804 Messages

@Mrsal18

 

Hey there! Thank you for reaching back out, I hate to hear that this has been ongoing for a couple of months. We value your time and this is not the experience we hope to provide, please send me a Private Message so that I may take a closer look. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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Mrsal18

Visitor

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2 Messages

3 years ago

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CCSean1

New Problem Solver

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318 Messages

Hello @Mrsal18, thank you for getting back to us. I am sorry to hear you are still without voicemail and it has been going on for such a long time. This is not the experience we want you to have as a valued member of the Xfinity family. Can you please send us a direct message with your first and last name so we can assist?

I no longer work for Comcast.

3 years ago

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jfbrady1

Visitor

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1 Message

3 years ago

same problem. no voicemail either.

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