Regular Visitor
•
7 Messages
Cannot access online features
Everytime I try to login it gives me:
Sorry, but something went wrong.
This account has been suspended.
Contact Comcast Customer Care.
My phone works just fine.
Everytime I try to contact them they try to sell me a mobile phone. Please help.
XfinityArmand
Official Employee
•
1.6K Messages
1 month ago
Hi there! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to assist in any way that we can @RamonC1972. No worries! You have reached out to the right team, and we are going to get things squared away for you. Please feel free to shoot us a private message with the details, and we can get started on things for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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