Visitor
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I ordered for somebody to come out to install an old fashioned Jack landline. I was told several times that this could happen and then the day of installation I was told landline Jacks are no longer being installed. I paid for an extra phone number. I specifically ordered an old fashioned landline Jack for emergencies in case of power failure as I have many emergency health issues. I want to cancel this number and not be charged for the few days that I had it as I was misinformed by several people
XfinityFrank
Official Employee
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2.3K Messages
3 hours ago
Hi there, @user_unaqsp. Thanks for reaching out to us here on the Community Forum. Sorry to hear about the poor experience. Our technicians do not in fact install new phone jacks. If you have existing jacks they will back feed the XFINITY Voice service to work with them if possible, but would not run a new wire or install a new jack. We can certainly go in and remove the number for you. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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