Cancel item

I ordered for somebody to come out to install an old fashioned Jack landline. I was told several times that this could happen and then the day of installation I was told landline Jacks are no longer being installed. I paid for an extra phone number. I specifically ordered an old fashioned landline Jack for emergencies in case of power failure as I have many emergency health issues. I want to cancel this number and not be charged for the few days that I had it as I was misinformed by several people