Good evening user_44gruo. I would be happy to assist you further. I do have a couple of questions to better understand the situation. Have you already unplugged the box from the electrical outlet for 30-seconds? Have you changed any equipment, or your plan recently? When did this issue begin?
user_5b0fd4
Contributor
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163 Messages
1 day ago
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XfinityJon
Official Employee
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1.3K Messages
9 minutes ago
Good evening user_44gruo. I would be happy to assist you further. I do have a couple of questions to better understand the situation. Have you already unplugged the box from the electrical outlet for 30-seconds? Have you changed any equipment, or your plan recently? When did this issue begin?
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