Tuesday, February 13th, 2024 12:48 AM

Caller ID

My caller ID is still not showing up after all the troubleshooting listed in forums.

Problem Solver


517 Messages

14 days ago

1. Using the remote, press the Xfinity button.
2. Highlight Settings (the gear icon) and press OK.
3. Highlight Preferences and press OK.
4. Highlight Notifications and press OK.
5. Make sure Xfinity Voice is turned “ON”.

Hope that helps!

Official Employee


806 Messages

14 days ago

Hi @user_wvon57 Thank you for reaching out on the Xfinity Community Forums. We are happy to help! Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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