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Monday, September 2nd, 2024 1:52 AM

Caller id on tv not working

Caller id doesn't show on tv screen

Problem Solver

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572 Messages

1 month ago

1. Using the remote, press the Xfinity button.
2. Highlight Settings (the gear icon) and press OK.
3. Highlight Preferences and press OK.
4. Highlight Notifications and press OK.
5. Make sure Xfinity Voice is turned “ON”

1 Message

Still doesn’t work 

Official Employee

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2.3K Messages

Hey there, user_gg1hkm, thanks for reaching out through Xfinity Forums regarding your account and caller ID. We definitely want to get this working for you as I know how convenient it is to have the Caller ID on the TV. You have reached the right place. We appreciate you trying out those troubleshooting steps. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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Official Employee

 • 

1.5K Messages

1 month ago

Hello, @user_4m8ubf. Thanks for reaching our team on Forums regarding the Caller ID Feature not working on your TV. Have you attempted the step our friend @MikeB39A has suggested?

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