1. Using the remote, press the Xfinity button. 2. Highlight Settings (the gear icon) and press OK. 3. Highlight Preferences and press OK. 4. Highlight Notifications and press OK. 5. Make sure Xfinity Voice is turned “ON”
Hey there, user_gg1hkm, thanks for reaching out through Xfinity Forums regarding your account and caller ID. We definitely want to get this working for you as I know how convenient it is to have the Caller ID on the TV. You have reached the right place. We appreciate you trying out those troubleshooting steps.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello, @user_4m8ubf. Thanks for reaching our team on Forums regarding the Caller ID Feature not working on your TV. Have you attempted the step our friend @MikeB39A has suggested?
MikeB39A
Problem Solver
•
567 Messages
13 days ago
1. Using the remote, press the Xfinity button.
2. Highlight Settings (the gear icon) and press OK.
3. Highlight Preferences and press OK.
4. Highlight Notifications and press OK.
5. Make sure Xfinity Voice is turned “ON”
2
0
XfinityGabby
Official Employee
•
1.5K Messages
13 days ago
Hello, @user_4m8ubf. Thanks for reaching our team on Forums regarding the Caller ID Feature not working on your TV. Have you attempted the step our friend @MikeB39A has suggested?
0
0