Caller ID Not showing on TV

Hi @pmeuter

Thank you for letting us know that the Caller ID is not showing up. Have you tried to reboot the cable box by chance? -Lysa

Same here. Half the calls aren't verified, most the calls I get are spam or sales calls, but when the phone rings, I'm always further away from it, usually at the stove. Till I get to the phone, it's too late. Seeing the number on the TV always helped me decide to hobble and try to catch the call, or ignore it.  One call that the robot always blocked was our Humana Rx coverage. Yeah, an important call is blocked but sales calls are not and most of those calls come in 3-4 times a day from different numbers; IOW, same people using someone else's number. 

I have spent hours on the phone and chat with Xfinity support. If one more person tells me to reboot the cable box or they send another refresh signal I am going to pull my hair out.  There is something on the back end at Xfinity that has changed.  I need to restore this notification and would be most appeciative if someone could help.

It has worked for years and now poof?????