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user_710300
1st Topic

Visitor

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5 Messages

Tuesday, May 12th, 2026 2:58 PM

Caller ID not Displaying on TV

I with no success and I'm requesting that you check your end.

Why it might be "on our end"
Since you mentioned this started with the new modem, there is a possibility that the Rate Codes on your account weren't updated correctly. When a new modem is scanned in, the system sometimes fails to "attach" the Caller ID Notification code to the new hardware ID.

- Note: If the steps above don't work, let us know! We may have to push a provisioning signal or perform other remote troubleshooting, which we're happy to do.

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Updated 

1 month ago

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XfinityChristy

Official Employee

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2.8K Messages

1 month ago

 

user_710300Hello and thank you for reaching out via our Xfinity Community Forums. I am sorry that your Caller ID Notifications are missing from your TV. It sounds like there was a change to the set-up of your phone service when your new gateway was ordered. I would like to take a look at your account to see how I can help fix this for you. To get started, please send me a direct message with your full name and address. 
 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

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user_710300

Visitor

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5 Messages

Hello. I sent a direct message the day I received the request. I dont see any further instructions so I will send it again. 5/19 12:45pm EST

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1 month ago

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user_710300

Visitor

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5 Messages

@user_710300​ I did receive a message but I wasnt notified. Unfortunately, it did not work.

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1 month ago

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user_710300

Visitor

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5 Messages

@XfinityChristy​  Unfortunately, it didnt work.

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1 month ago

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user_710300

Visitor

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5 Messages

@xfinitychristy

we are making progress. incoming calls arent displaying but someone left me a voice mail and that popped up on the screen/. user_710300.

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1 month ago

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XfinityJorge

Official Employee

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3.1K Messages

Thanks for the update and we are here happy to continue working with you if you are having issues. Send us a DM to pick up where we left off. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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