Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_08fbab
1st Topic

Visitor

 • 

1 Message

Tuesday, April 20th, 2021 1:36 PM

Closed

Caller ID display now that connect app is gone

I've been relying on the connect app for caller id for years and now that the app is gone, is there a way to get a notification of who is calling (and I'm NOT leaving my TV on all day)? That was absolutely the most valuable function of the app. 

Question

 • 

Updated 

3 years ago

1.3K

4

0

Was this helpful?

Accepted Solution

XfinityGabriel

Official Employee

 • 

1.9K Messages

4 years ago

Hi @user_08fbab! Thanks for spending your time to reach out to Comcast over our Forums page for help with the Caller ID concern. As someone who relied on the app for caller ID, I understand the frustration that is caused to lose a feature that you like. One option I recommend is to do what I did and purchase a phone device that works with Caller ID. When I am away from my home, I simply activate call forwarding on my home phone and forward it to my mobile phone as well. How does this sound?

0

0

ron302

Contributor

 • 

16 Messages

4 years ago

That  was a great feature.  I could tell who called my house by checking the caller ID on my Apple Watch and/or my iPhone. Comcast could screw an anvil

0

0

user_7453c4

Visitor

 • 

1 Message

3 years ago

Yes, that caller id feature was very useful. But of course, Xfinity(Comcast) cares very little for its customers and decided to just eliminate it. Seems like standard practice for this company that takes our money, increases our costs, but continually reduces services.

0

0

user_1eead8

Visitor

 • 

2 Messages

3 years ago

I kept trying to figure out why I am no longer being notified on my iPhone and Apple Watch when I receive an incoming call on my XFinity land line. I struggled looking for something wrong in my settings. But this post makes me realize that it is because the XFinity Connect App was eliminated. Very disappointed with Comcast if this is the case. Is there a worry around?

3

0

XfinityKatie

Official Employee

 • 

744 Messages

Hello @user_1eead8. We can see how this could be inconvenient to deal with, and we do want to ensure you can easily manage your calls. It looks like as of now, the only other Caller ID notification outside of your home phone itself is via your cable box. Have you tried to do call forwarding from your landline to your cellphone like suggested above?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1eead8

Visitor

 • 

2 Messages

NO!!!  I would not consider using call forward to my mobile.  Wow, this is a cop out....  First, I would rarely remember to forward calls to my mobile phone.  Second, I would not want to as I would want to continue getting calls at home so others are able to take calls while I am out.  Why would such a great feature be eliminated?  This is not Progress, it is regression.  I hardly think a High Tech company like Comcast would want to be known for such regressive technology.  I am sure you are working on getting this feature back into the hands of your HIGH Paying customers.  Thanks

3 years ago

0

XfinityKatie

Official Employee

 • 

744 Messages

We can totally understand where you are coming from. We currently don't offer that feature at this time, and we do want to apologize for any inconvenience this has caused with the removal of our Xfinity Connect app. Our goal is to have everything for your account built into the Xfinity app so it is an easy to access place for all things related to your account. However, we do not have any information on when, or if, this feature will be added back to through the Xfinity app.

 

At this time, the best work around would be to forward your calls to your cell phone if that is where you would like the notification to go. There may be a third party app that you can use to help set up the Caller ID from your home phone to your cell phone, but we sadly do not have anything through Xfinity at this time for it. Your feedback does mean a lot to us, so we greatly appreciate you voicing your opinion on this! You make a very great point on this and we can ensure your feedback is forwarded over to the correct team. Please don't hesitate to make your own public post in the future should you need assistance with anything else. 

[Edit: Spelling]

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here