Bellingham-Bob's profile

Contributor

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96 Messages

Fri, May 20, 2022 2:58 PM

Closed

Why can't I send DM's?

I actually got a response from an actual CC employee. They suggested I DM “Xfinity Support” with my account information to have my issues looked at more closely.

But when I try to create a new DM my cursor just changes to a "red slashed circle" and the "pen and paper" icon is not selectable.

How do send a DM when I am not allowed to send DM's?

MNtundraRET

Expert

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5.4K Messages

7 months ago

It's caused by computer bugs in the new version.

Contributor

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96 Messages

7 months ago

 I take it they did not bother to test even basic functionality of the new forum software before they deployed it.

Typical...

(edited)

MNtundraRET

Expert

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5.4K Messages

7 months ago

None of us got to see it.  Yor are correct.

BruceW

Gold Problem Solver

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24.2K Messages

7 months ago

 ... when I try to create a new DM my cursor just changes to a "red slashed circle" ...

In your user profile settings is "Opt Out from Direct Messaging" checked? If it is, clear it.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
MNtundraRET

Expert

 • 

5.4K Messages

7 months ago

BruceW is likely correct. I just tested it a while ago. It worked for me, and other customers are using it okay.

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