Contributor
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24 Messages
Username on Xfinity forums
I had a username for this forum which I have used for a while. Today when I clicked on a summary email (to see topic updates), I was prompted to input a new username. I wasn't logged in (that I knew of), and I was unable to go anywhere on the forum.
I tried logging in, but then was still directed to input a username. So I made one up, which is now listed as "visitor".
So now I get an email update that some "visitor" with the new username made a post, and this is sent TO MY OLD USERNAME!
I saw other topics about usernames, and none have been answered. This is not rocket science!
Why can't Comcast fix this? It's just a simple username associated with an email address -- and now apparently, I have 2 ???
Accepted Solution
CCJessie1
Retired Employee
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5.9K Messages
5 years ago
@nm11
We sincerely apologize for the inconvenience that you are experiencing trying to track down your preferred username, I am happy to help.
For privacy reasons, can you please private message me with your preferred username and the associated email (if you can remember it)?
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nm11
Contributor
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24 Messages
5 years ago
So I think this is my other username. Apparently Xfinity assigned me 2, to 2 different emails. But I was NOT logged in! I just clicked on an email update, and then it asked for a new username. It wouldn't let me access the forum.
How can I delete the new username, and keep the old one?
This question has been asked elsewhere on the forum, and I have not seen an answer!
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nm11
Contributor
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24 Messages
5 years ago
Nope... it's now using my new username which is with my other Comcast email address, that I don't want to use here.
How do I delete this new username, and go back to my old one, which is on the email address I want to use?
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