Username change

Hello @XfinityDena - the getting started page shows the forum username as editable but when I go to Profile (icon)/Profile Settings/ the username is grayed out and not editable. I think you can enter a username when creating an account but after the account is created only ADMINS can change our usernames. When I created my account a long time ago there was no username as far as I can remember. So my guess is that Comcast assigned one to me randomly when usernames were implemented and hence I never had the opportunity to create one. Or, I just didn't notice the username field when I registered although I think I would have. I tried sending a message to "Xfinity Support" requesting they change my username. No response yet (just been 20 minutes). Is there anything else I should do? Thank you.

Yes I noticed the same thing. I'm trying to edit mine, and it'd not letting me. I read on Google that you have to contact admins to change it. I dont even remember them giving me the option to chose my own username in the beginning 

@XfinityDena​ yeah, it's not giving .e the option. It's all greyed out. I had Googled it and it told me that the only way you can change it is to contact admins. I don't even remember it giving me the option to chose my own username in the 1st place

My username was successfully changed. I sent an Xfinity Forum DM (the message icon next to your user profile icon) to “Xfinity Support” with the request for a username change and provided my desired username plus options in case it was taken.  For example, “SkipperGreg” but if taken add a number to it starting with 1 and increasing until a name is available. They made the change and confirmed via DM reply within 12 hours so this worked!

Problem making this request via a comment in a post is if the post is old it will be closed and you can’t comment. Also, it’s publicly displayed, which is an issue if you want to include your email for clarity on who you are. Problem with trying to DM a person like “XfinityAmara” is it only seems to work if you are online. So I recommend just sending a DM to “Xfinity Support.” Cheers.

@BruceW​ 

i think you are not interpreting the code of conduct accurately. The full sentence is: “Trolling behavior includes purposely harassing a particular member, employee, moderator, or administrator, sending them rude or unwanted/unsolicited direct messages, etc..”. So, first, sending a DM to “Xfinity Support” is not contacting a specific person. It’s general inbox monitored by a variety of people, I assume. Second, what is the point of having a “Xfinity Support” utility if you must post first? That’s like saying you can’t call the Xfinity support line unless you filed a ticket first. And, third, unsolicited is in the context of unwanted. I don’t think a legit support question posed to “Xfinity Support” would be “unwanted.” I do appreciate that sending an unsolicited DM to a member of the forum or “XfinityJoe” would be in violation of the code of conduct. But that’s not what I was suggesting. I was only suggesting sending a DM to Xfinity Support. Having said all that, are you saying we can’t send messages to Xfinity Support without first posting a comment? If so, what’s the rationale? And, why did they not tell me that when I sent the DM? Cheers.

Hello @SkipperGreg! As it's stated in the Forums Guidelines we want to keep things as public as much as possible as the Xfinity forum works as a Peer to Peer help, so what @BruceW has mentioned still stands as correct. Regardless of what type of help you need you will always want to make a public post first in case you reach out to us after hours, another user may have the answer to your issue. The following is a part of the guidelines:

• Keep it public – The best communities have most conversations happening in the public boards. This helps to ensure that our users get the fastest most accurate response possible provided by other user or our Official Employees. This also serves to benefit other users who may have a similar question. When interacting with an employee we will always try to keep as much of the conversation in that public thread, but know we may ask you for a private message if we need to discuss your account specific details. To help maintain our forum design, we ask that you never send unsolicited/unwanted private messages to any employee or user in these forums unless specifically asked to do so.
  

Xfinity Support is still a group of Xfinity employees regardless if it's specific. I also apologize this was not mentioned during your interaction, but glad to see we were able to get your username updated! If you need further assistance please feel free to start a new post.