New Poster
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3 Messages
Universal ETDS account locked out
I set up my Universal ETDS account with my Xfinity free universal tickets redeem code. When I tried to log back in the ETDS account, it got locked. Since it is locked, I cannot reset my password. I got no response from universal when I emailed to them. If I cannot unlock my account, can I get a new code and set up a new account?
Bengi_man
New Poster
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3 Messages
10 hours ago
My ETDS account is also locked out. I sent email to universal but I got no response. How can I unlock my account?
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XfinityJustinM
Official Employee
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969 Messages
9 hours ago
Greetings @Bengi_man,
Congrats on scoring some tickets to universal through the Xfinity membership program! I'm not too familiar with the Universal ETDS accounts, but we can reach out to our rewards team to see if they can resolve this for you or point us in the right direction. We'll need some additional information to get started, please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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