Skip to main content
saa7
1st Topic

Visitor

 • 

1 Message

Thursday, November 6th, 2025 4:59 AM

Requesting community forum account cancellation

Hello, I accidentally had created my community forum account. My user id is saa7. Could you please close / cancel my community forum account? Thanks

Question

 • 

Updated 

11 hours ago

89

3

0

Oldest First
Selected Oldest First
XfinitySean

Official Employee

 • 

515 Messages

4 months ago

Thanks for taking the time to post in our forums saa7! If you are a current Xfinity customer, your Xfinity ID provides access to our Xfinity forums automatically as an additional support option. This can not be removed since it is attached to your Xfinity ID as an active customer. None of your personal information is available in your forum profile, however. If you are not a current customer, you cannot use your Xfinity forums account, and it will be automatically disabled after some time of inactivity.

 

1

0

user_1ynu0t

Visitor

 • 

2 Messages

@XfinitySean​ I want to cancel my membership to the forum - how?

Like

Reply

4 days ago

0

user_yuvw5v

Visitor

 • 

1 Message

1 month ago

I did the same thing.  How do I cancel the community forum account?  Thank you.

4

0

XfinityDemitrius

Official Employee

 • 

2.5K Messages

Hey @user_yuvw5v, Thank you for visiting our official Xfinity Forums Community support page. We can certainly look into locking the Xfinity Forums account to prevent further access. We do recommend keeping it active as this is a great resource for obtaining information on our amazing suite of Xfinity products and services. Did you want to keep the account active for now? There is no additional cost and it will give you access to this awesome community.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_1ynu0t

Visitor

 • 

2 Messages

please cancel immediately

Like

Reply

4 days ago

0

Again

Expert

 • 

33.7K Messages

@user_1ynu0t​ 

Due to system limitations, we are unable to delete profiles from the forums. However there are 2 options:
 
  1. You can go into your profiles and uncheck all notifications. This will stop you from getting emails from the forums and allow you to come back later if you need assistance.
  2. I can let the Admin/Mod know that you are not wanting to participate in the forums at all and they can block you from the site.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Like

Reply

3 days ago

XfinityDena

Official Employee

 • 

4.1K Messages

@user_1ynu0t

 

Thank you for reaching out. Xfinity forum accounts cannot be permanently deleted because they are tied to your active Xfinity ID. However, you can stop using it, have it disabled due to inactivity, or, if a former customer, unlink the profile.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

user_a3y23b

Visitor

 • 

1 Message

11 hours ago

Can’t you do it from your account info?

0

0

forum icon

New to the Community?

Start Here