eestr25's profile

Regular Visitor


6 Messages

Friday, June 11th, 2021 4:16 AM


Private message

Cannot access private message.

Official Solution

Official Employee


804 Messages

3 years ago


Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with this open box; you have definitely come to the right place for assistance. 

Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message. 

If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat. 

Please keep in mind we ask that you start all requests for assistance by posting your question publicly. Once our team is able to assist we will respond to your public post and offer for you to send use a private message. Also, please remember, sending unsolicited private messages to employees or any other forum user does violate our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review these thoroughly if you have not done so already. By registering for this forum you have already agreed to adhere to all rules posted in these documents. 

Thanks again for your questions. We look forward to providing you additional assistance on your next public thread. 



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