@user_e9dd89 Unless you were specifically told to send a direct message to an employee, doing so is against the Guidelines and the Acceptable Use Policy. You need to post about your issue in the appropriate forum.
The facility previously called "Peer to peer chat" has been renamed Direct Messaging. The Direct Messaging icon doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums (you may need to reload the page).
You are encouraged to first post a brief description of your question or problem but without any personal information. If additional information is needed, you'll be asked to provide it.
Post your issue in the correct forum and someone will get back to you about it. Please do not send a direct private message unless requested. And keep in mind this is a Community Forum so others may answer as well as an official employee.
(edited)
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Expert
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30.9K Messages
2 years ago
@user_e9dd89 Unless you were specifically told to send a direct message to an employee, doing so is against the Guidelines and the Acceptable Use Policy. You need to post about your issue in the appropriate forum.
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BruceW
Gold Problem Solver
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25.9K Messages
2 years ago
The facility previously called "Peer to peer chat" has been renamed Direct Messaging. The Direct Messaging icon doesn't appear until you have made your first post. You should be able to see it now as long as you are logged in to the Forums (you may need to reload the page).
Using "Direct Messaging" before you have been asked to do so is considered a violation of the Forum AUP. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
You are encouraged to first post a brief description of your question or problem but without any personal information. If additional information is needed, you'll be asked to provide it.
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user_e8080e
Visitor
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1 Message
2 years ago
I have been having the same issue.
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