Regular Visitor
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3 Messages
No resolution on billing and promotion. Asked for issue to be escalated over 4 days ago no response.
I have had an issue relating to promotional package. Wrong information given. It was acknowledged by representatives. I've tried to have my issue escalated with no response. I've written to the BBB. I'm being charged for something I never authorized. Even received credit. Auto pay was set up without my permission. The card on this account isn't even in my name. They state it was removed but isn't. Help
XfinityJorge
Official Employee
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2.2K Messages
2 days ago
Hello there! Thank you so much for using our Forums and for taking the time out of your day to contact our Xfinity Support Team. We are here happy to work with you to make sure we take a look into this and make sure we provide you with the package you signed up for. In order to get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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