BruceW's profile

Gold Problem Solver

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25.6K Messages

Wednesday, January 4th, 2023 12:46 PM

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Forum Comments vs Replies

3 months after discussing this problem in https://forums.xfinity.com/conversations/getting-started/forum-comments-vs-replies/62583f452575550291d522eb, and 9 months after that initial posting, I still do not receive email or "bell" icon notification for Replies. In fact, I have never received a email or in-app notification for any Reply in the Sprinklr version of the Forum, even though ALL of the boxes in my profile's "Notification Preferences" section are checked.

Forum posters should be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to the "Comment on this post here..." box, the author of the post you are Commenting on is (probably) notified of your response. But if you select Reply, the author of the post you are Replying to may NOT be notified and may not be aware of your response.

This conversation has been merged. Please refer the main conversation:

Forum Comments vs Replies

Gold Problem Solver

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5.9K Messages

1 year ago

I am afraid you are expecting too much from a coding company located in India. Not much control when dealing with foreign companies. It's hard to find good programmers there. Same for here.

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