Direct Messaging does not become available until you have made your first post. You should be able to see it now as long as you are logged in to a forums.xfinity.com page (you may need to reload the page).
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
BruceW
Gold Problem Solver
•
27.7K Messages
4 hours ago
Direct Messaging does not become available until you have made your first post. You should be able to see it now as long as you are logged in to a forums.xfinity.com page (you may need to reload the page).
Please be aware that using Direct Messaging before you have been asked to do so is considered a violation of the Forum Guidelines and Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c and https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236.
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
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