Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
Hey there grouperdigger, thank you for coming to our Forum for support. @Again is 100% correct, we always prefer customers to first be asked to send a DM. As a friendly reminder for next time please ensure you're following our Forum Guidelines. I've replied to your DM, and look forward to working with you more.
Again
Expert
•
31K Messages
3 months ago
@grouperdigger
0
XfinityMarcos
Official Employee
•
1.9K Messages
3 months ago
Hey there grouperdigger, thank you for coming to our Forum for support. @Again is 100% correct, we always prefer customers to first be asked to send a DM. As a friendly reminder for next time please ensure you're following our Forum Guidelines. I've replied to your DM, and look forward to working with you more.
0
0