You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM. Also note, if you do send one without being asked to do so, it could possibly be ignored.
Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee.
@user_gtlii8 You can find the directions on how to Direct Message here, however be mindful that sending unsolicited DMs to employees is a violation of our Forums Guidelines. Our team is always happe to see how we can help though. Was there a specific account or service concern that our team can help with? The more detail you provide, the better we can help. :)
BruceW
Gold Problem Solver
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27.7K Messages
2 days ago
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
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Again
Expert
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35K Messages
2 days ago
@user_gtlii8
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XfinityBillie
Official Employee
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4.5K Messages
2 hours ago
@user_gtlii8 You can find the directions on how to Direct Message here, however be mindful that sending unsolicited DMs to employees is a violation of our Forums Guidelines. Our team is always happe to see how we can help though. Was there a specific account or service concern that our team can help with? The more detail you provide, the better we can help. :)
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