bruce_w's profile

Regular Visitor

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1 Message

Thu, Sep 19, 2019 8:00 AM

Closed

Cannot log in with my usual ID

Today when tried to log in to the Forums with my usual "BruceW" ID, I was prompted for a password. But that ID never had a password except the one for the associated @Comcast.net login, and that password doesn't work.

 

And using the Forum "Forgot Password" link to set a new password doesn't work either. I click the "reset password" link in the received email, enter "New password" and "Confirm New password" into the form, and when I click Submit , the page just loops back to https://forums.xfinity.com/t5/user/resetpasswordpage.

 

Can someone tell me what I need to do get access to my "BruceW" ID again please?

Accepted Solution

MNtundraRET

Expert

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5.1K Messages

3 y ago


@andyross wrote:

It seems as if there was a glitch in the login servers. If you tried the Sign In prompt, you got something about trying to log into SSO with a username/password. That sounds like a misconfiguration somewhere.


There was a problem on 9/19/19. It covered most of the country. "Lithium" who created the forum programing (coding) fixed the error in coding about 3 or 4 hours later.

 

Your original ID and password will still work now.

New Poster

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1 Message

3 y ago

Same with myself happened in the 30 minutes or so
BruceW

Gold Problem Solver

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23.9K Messages

3 y ago


@bruce_w wrote: ... when tried to log in to the Forums with my usual "BruceW" ID, I was prompted for a password. ...

Seems to be working again, thanks!

andyross

Gold Problem Solver

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7.4K Messages

3 y ago

It seems as if there was a glitch in the login servers. If you tried the Sign In prompt, you got something about trying to log into SSO with a username/password. That sounds like a misconfiguration somewhere.

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