Regular Visitor
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1 Message
Cannot log in with my usual ID
Today when tried to log in to the Forums with my usual "BruceW" ID, I was prompted for a password. But that ID never had a password except the one for the associated @Comcast.net login, and that password doesn't work.
And using the Forum "Forgot Password" link to set a new password doesn't work either. I click the "reset password" link in the received email, enter "New password" and "Confirm New password" into the form, and when I click Submit , the page just loops back to https://forums.xfinity.com/t5/user/resetpasswordpage.
Can someone tell me what I need to do get access to my "BruceW" ID again please?
Accepted Solution
MNtundraRET
Gold Problem Solver
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5.9K Messages
5 years ago
There was a problem on 9/19/19. It covered most of the country. "Lithium" who created the forum programing (coding) fixed the error in coding about 3 or 4 hours later.
Your original ID and password will still work now.
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CCAndrew2
New Poster
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1 Message
5 years ago
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BruceW
Gold Problem Solver
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25.6K Messages
5 years ago
Seems to be working again, thanks!
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Andyross
Gold Problem Solver
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7.9K Messages
5 years ago
It seems as if there was a glitch in the login servers. If you tried the Sign In prompt, you got something about trying to log into SSO with a username/password. That sounds like a misconfiguration somewhere.
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