Visitor
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1 Message
Billing
I was charged for a service that I didn’t ask for and never used wasn’t even told I had it , at $63
extra a month for over 15 months. How do I get that money back that was wrongly taken from me?
Visitor
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1 Message
I was charged for a service that I didn’t ask for and never used wasn’t even told I had it , at $63
extra a month for over 15 months. How do I get that money back that was wrongly taken from me?
EG
Expert
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111.7K Messages
6 days ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeniece
Official Employee
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3.3K Messages
6 days ago
Hey there, @user_ocr7wc, thanks for reaching out through Xfinity Forums regarding your bill. We would be happy to help with your billing concerns to ensure you are being billed correctly. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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