allikat7's profile

Contributor

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121 Messages

Wed, Nov 6, 2019 12:00 PM

Answers not displayed completely

Why is it that when you find a topic/issue similar to the one you are having and it says "Answered", you can't see the full answer? What good is answering something and marking it "Answered" if others can't benefit from the Answer?

Responses

Accepted Solution

BruceW

Gold Problem Solver

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22.6K Messages

2 y ago


@ComcastJessie wrote: ... If you complete a search within the forum and see a post that has the word " Answered3.JPG" simply click on the title of the post to go into it, from there you can read the full threaded conversation including the full answer. ...

... unless the post has been "archived". Then, incredibly enough, those two lines in the search results are all you have access to. Click on the post, and you wind up on the main forum landing page. Why they display results that aren't actually accessible, I can't imagine.

CCAndrew

Gold Problem Solver

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25.9K Messages

2 y ago

What’s your question that you’re trying to find an answer to?
allikat7

Contributor

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121 Messages

2 y ago

I eventually found an answer to my question. However, it wasn't easy. When a question is marked "Answered" you are not displaying the full answser, just 2 lines of the answer are displayed.

Administrator

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4.3K Messages

2 y ago

@allikat7 

 

Thank you for your question and welcome to the Xfinity Forum. If you complete a search within the forum and see a post that has the word "Answered3.JPG" simply click on the title of the post to go into it, from there you can read the full threaded conversation including the full answer. Once your in the threaded conversation you will notice at the top of the main post "Go To Answer" and if you click on that it will take you directly to the post that has the answer in its entirety. 

 

Go to best answer.jpg

 

You can get more information about finding answers in our "Help" section of the forum. 

 

If you continue to experience issues, can you please share the details of the device and browser that you are experiencing issues on. 

 

Please let us know if you need anything else or have any other questions. 

allikat7

Contributor

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121 Messages

2 y ago

Thank you. That's the point I was trying to make, Bruce. You should be able to see the answer even if it is archived, instead of having to ask the same questions again and again.

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