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user_7634eb
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Visitor

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3 Messages

Tue, Mar 15, 2022 7:18 PM

Youtube TV Live stops approx every 20 min

When watching Youtube live it will run for approx 15 - 20 min and then just stop and returns to home page of the apps selection page, no error messages,  go thru the selection process for Live and will run , but will again stop after time period.  On demand shows are just fine, no issues.

Question

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Updated 

5 m ago

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XfinityRyanE

Official Employee

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454 Messages

5 m ago

Hello @user_7634eb, thanks for reaching out for help with your streaming apps. An app shutting down every 20 mins definitely sounds frustrating, but we are here to help! Just to make sure we are on the same page, are you using the YouTube app on your Xfinity X1 set-top box, or is this via a 3rd party device? 

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user_7634eb

Visitor

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3 Messages

5 m ago

I am using the Xfinity Flex box.  Also internet is fine,  300 Mbps speed, no outages etc.

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XfinityAirelle

Official Employee

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878 Messages

Oh no! Thats definitely not how we want your flex box to work. We would like to do some account specific troubleshooting. Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 m ago

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user_7634eb

Visitor

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3 Messages

No thanks,  put in a Roku stick and works great!  Flex boxes returned.  Appreciate your help anyway.

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5 m ago

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XfinityGina

Official Employee

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594 Messages

No worries @user_7634eb , we're just glad to hear that things are good!

 

Thank you for taking the time to be part of our community and for being our customer! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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5 m ago

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