_SJM_'s profile

New Poster

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2 Messages

Wednesday, January 18th, 2023 7:04 PM

Youtube Tv App on Xfinity Flex Device not working for background feature.

Youtube Tv has a feature whereby if you are looking at a live TV show and then hit the back button to go back to the live TV guide, the currently running channel will continue running in the background while you navigate the guide. This feature does not appear to work when using the Youtube TV app on the flex device. However, if I use the Youtube TV app on a firestick device the feature works. Is there any way to get this feature working on the flex device?

Official Employee

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549 Messages

6 days ago

Hello @_SJM_! We're happy to see what we can do!

Could you please send us a direct message with your first and last name and your full address?


• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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1 Message

5 days ago

Just got the Flex box last week. Exact same issue here. No background channel when going back to the live guide when using YouTube TV app. My Rokus all allow this feature.

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