1 Message
You tube tv not working
Already have account with automatic payments going out for the base price. I have just replaced my flex box as the old one stopped working and now the new box works but is telling me I need to pay for base plan! Again
XfinityJanelle
Official Employee
•
957 Messages
7 months ago
@user_l3qili Thank you for reaching out on the Xfinity Community forums. I am happy to look further into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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