Visitor
•
1 Message
Xumo box stuck on settings screen
Turned on the TV and it just stuck on the settings screen. I've unplugged it literally 5 times. Still goes to the settings screen. Help.
Visitor
•
1 Message
Turned on the TV and it just stuck on the settings screen. I've unplugged it literally 5 times. Still goes to the settings screen. Help.
user_ftiimc
1 Message
3 months ago
Same here woke up this morning and stuck on the same screen
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XfinityJohnG
Official Employee
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1.1K Messages
3 months ago
Thank you for reaching out to us here @user_53c3e1. If you are still experiencing a problem with your Xumo box, you can reset that through the Xfinity app. If that has nor worked, send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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