1 Message

Saturday, June 22nd, 2024 12:57 AM

Xumo box stuck on settings screen

Turned on the TV and it just stuck on the settings screen. I've unplugged it literally 5 times. Still goes to the settings screen. Help. 

1 Message

1 month ago

Same here woke up this morning and stuck on the same screen 

Official Employee


1.1K Messages

Hello @user_ftiimc, thank you for taking the time to reach out on social media.  I understand your concern with the settings settings screen, and I'd like the opportunity to check into that for you.


To access your account, will you please send us a direct message with your full name and complete service address.


To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Official Employee


1K Messages

1 month ago

Thank you for reaching out to us here @user_53c3e1. If you are still experiencing a problem with your Xumo box, you can reset that through the Xfinity app. If that has nor worked, send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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