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user_53c3e1
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Saturday, June 22nd, 2024 12:57 AM

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Xumo box stuck on settings screen

Turned on the TV and it just stuck on the settings screen. I've unplugged it literally 5 times. Still goes to the settings screen. Help. 

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1 month ago

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user_ftiimc

1 Message

6 months ago

Same here woke up this morning and stuck on the same screen 

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_ftiimc, thank you for taking the time to reach out on social media.  I understand your concern with the settings settings screen, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

 

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

XfinityJohnG

Official Employee

 • 

1.3K Messages

6 months ago

Thank you for reaching out to us here @user_53c3e1. If you are still experiencing a problem with your Xumo box, you can reset that through the Xfinity app. If that has nor worked, send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

0

0

user_pk6n6u

1 Message

2 months ago

This is happening to me rn

1

0

XfinityMartyR

Official Employee

 • 

1.6K Messages

 

user_pk6n6u Are you still having an issue? Have you tried restarting your Xfinity Gateway, and the XUMO Streaming box? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_6hm34r

1 Message

2 months ago

Having the same problem.

1

0

XfinityJanelle

Official Employee

 • 

1.3K Messages

Hi @user_6hm34r  Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Xumo box stuck. I would be more than happy to offer my assistance looking into this further for you. Are you still seeing an issue with the Xumo box being stuck on the settings?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_l3ibpr

1 Message

2 months ago

I’m stuck too and I pay too much money to have this happen multiple times a week

1

0

XfinityAmandaB

Official Employee

 • 

1.7K Messages

 

user_l3ibpr Thank you so much for letting us know you are having issues with your Xumo box. The Xumo box depends a lot on your home internet connection have you noticed any issues with your internet connection when your box is having issues? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_rqfvnx

1 Message

2 months ago

same problem here. Just moved my service ro a new house. worked fine last night, now stuck on settings screen Also, my internet keeps going offline amd rebooting like 4 or 5 times a day.

1

0

XfinityJanelle

Official Employee

 • 

1.3K Messages

Hi @user_rqfvnxThank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xumo box. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

user_0z2i79

1 Message

1 month ago

Same here. Moved to a new house, worked fine yesterday and now can’t get past it.

1

0

XfinityJanelle

Official Employee

 • 

1.3K Messages

@user_0z2i79 Thank you for reaching out on the Xfinity Community Forums. I will be happy to check the account and the services for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

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